Office Policies

We take great pride in maintaining a high standard of excellence in all that we do. In order provide the safest, effective, and compassionate care we maintain the following office policies.

Required consultations

All laser, coolsculpting, injectables, microneedling, and radiofrequency treatments require a medical consultation prior to treatment. You can expect a licensed medical provider to discuss and review your medical history in order to provide a treatment plan for you. Most consults are done days to weeks prior to your actual treatment. You will not need a medical consult or clearance for each subsequent treatment.

Appointment Booking Guarantee

All appointments must be guaranteed by a credit card held on file in your account. The credit card must have your name on the card. This card will be charged for any cancellation fees. You may pay with another payment method for your treatments. We request a confirmation from you 48 hours prior to appointment. If you have not confirmed your appointment, we reserve the right to offer it to a waitlist patient.

Cancellations and Appointment Changes

A minimum of 48 hours notice is required for a cancellation, appointment type change, or change in date/time. The following fees will apply for cancellations/changes of less than 48 hours:

48 hours or less: $75 fee
Same day cancellation or no show: $150

Late arrivals

We ask you notify us of a late arrival. While we will attempt to see you, we cannot guarantee treatment if you arrive more than 10 minutes beyond your scheduled time. A late arrival of more than 10 minutes will result in a $75 fee.

Refunds and Returns

Skincare that is unopened and purchased directly from ZL Medspa/Larson plastic surgery within 14 days of purchase is eligible for a refund. Any other circumstance is not eligible for refund or credit.

We make no guarantees as to the result of any aesthetic treatment due to the highly variable anatomy and patient adherence to protocols. Therefore, we offer no refunds of services or treatments.

Compliance with treatment

We provide instructions following treatment to ensure safe and complication-free results. Your compliance is required with these instructions. Should you fail to comply, we may decide to terminate the patient/provider relationship. Complications arising from non-compliant post care are the patient’s financial responsibility.

Revision Work

We are often sought out for revision and correction of previous aesthetic treatments performed outside of our practice. We are never able to guarantee full correction. We do require previous treatment records to review before taking on your case. You should be prepared financially to spend more on revision and correction than the original treatment and be prepared for multiple treatment sessions over the course of weeks to months.