Office Policies

Current Safety Precautions

DO arrive with your mask on. If your treatment can be safely and effectively carried out with your mask on, it will be. If you do not have a mask, we can offer one to you for purchase.
DO bring a clean mask for after your facial.
DO expect your provider to wear a mask during your entire treatment.

DO expect follow-ups and initial consultations to be done virtually.
DO NOT arrive more than 10 minutes before your appointment. We are operating with only one staff member and one patient at a time. Our exterior doors will be locked during services, and will only be unlocked when we’re ready for you.
DO NOT bring guests to your appointment.

Cancellation Policies

During this time, we ask for as much notice as possible for cancellations and changes. However, we know that illness can arise quickly. We request that you notify us if you’re feeling ill or have been around someone ill so that we can re-schedule your appointment. If you are 10 minutes late or more, we will likely need to re-schedule your appointment.

We require a minimum of 48 hours’ notice for cancellations. All appointments must be guaranteed with a credit card. If you cancel with less than 48 hours’ notice, are a no-show, or are late without notifying us, you will be subject to a $75 fee. These fees are non-refundable. Any deposit placed on a service will be lost.

Certain treatments lasting more than 1.5 hours (such as dermal fillers, CoolSculpting®, Ultherapy®, and THERMI®) may require a down payment prior to booking.

You may notify ZL Medspa of appointment changes via email ([email protected]) or by phone/text at 520-204-1956.

Current Safety Precautions

Cancellation Policies

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