Cancellation Policies
During this time, we ask for as much notice as possible for cancellations and changes. However, we know that illness can arise quickly. We request that you notify us if you’re feeling ill or have been around someone ill so that we can re-schedule your appointment. If you are 10 minutes late or more, we will likely need to re-schedule your appointment.
We require a minimum of 48 hours’ notice for cancellations. All appointments must be guaranteed with a credit card. If you cancel with less than 48 hours’ notice, are a no-show, or are late without notifying us, you will be subject to a $75 fee. These fees are non-refundable. Any deposit placed on a service will be lost.
Certain treatments lasting more than 1.5 hours (such as dermal fillers, CoolSculpting®, Ultherapy®, and THERMI®) may require a down payment prior to booking.
You may notify ZL Medspa of appointment changes via email ([email protected]) or by phone/text at 520-204-1956.